Returns & Refunds Policy

We want you to love your Finatic Shop order! If something isn't right, we're here to help. Please read our return policy carefully before submitting a request.

Return Window

We accept returns within 14 days of the delivery date. Items requested after this window will not be eligible for a return or refund.

Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

Unworn and unwashed
In original condition with all tags attached
Free from stains, odors, or damage
In the original packaging (if applicable)

Non-Returnable Items

Final sale or clearance items
Gift cards
Items that have been worn, washed, or altered

How to Start a Return

To initiate a return, please contact us at finaticclothing@gmail.com with your order number and reason for return. We will provide you with return instructions and a return shipping address.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We offer exchanges for a different size or color of the same item, subject to availability. Please contact us to request an exchange.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery at finaticclothing@gmail.com with a photo of the item and we will make it right at no cost to you.